Roles & Responsibilities
- Be able to understand nature of client issues and resolve them in timely and efficient manner.
- Responsible for resolving client issues via Live Chat, Email, Phone and Remote software.
- Self motivated and be team player.
- Maintain policies and procedures when working with clients and provide appropriate information.
- Collaborate with team members on knowledge transfer, procedures and standards.
- Maintain accurate records of daily communications and issues resolve
- Strong verbal and written communication skills in English.
- Good computer knowledge.
- Self motivated and a team player.
- Excellent attendance and punctuality.
- Excellent customer service skills.
- Should be open to work in night shifts