Software Support Executive

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Roles & Responsibilities

  • Be able to understand nature of client issues and resolve them in timely and efficient manner.
  • Responsible for resolving client issues via Live Chat, Email, Phone and Remote software.
  • Self motivated and be team player.
  • Maintain policies and procedures when working with clients and provide appropriate information.
  • Collaborate with team members on knowledge transfer, procedures and standards.
  • Maintain accurate records of daily communications and issues resolve

Requirements

  • Strong verbal and written communication skills in English.
  • Good computer knowledge.
  • Self motivated and a team player.
  • Excellent attendance and punctuality.
  • Excellent customer service skills.
  • Should be open to work in night shifts

Starting date: ASAP
Location: Surat

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